Privacy Policy
Effective date: Oct. 18, 2025
Milton Transitional Housing (MTH) is committed to protecting the privacy of all individuals who interact with us — whether online, in person, or through our programs and services. This Privacy Policy explains how we collect, use, and safeguard personal information, and your rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect personal information when you:
- Visit our website, including through cookies, analytics tools, and embedded third-party services (e.g., donation forms).
- Contact us via forms, email, phone, or mail. Make a donation through our third-party donation provider.
- Apply to volunteer, including applications from minors with appropriate consent.
- Participate in our housing programs, events, or outreach activities.
Personal information may include your name, contact details, donation history, volunteer applications, or other information you choose to provide.
2. How We Use Your Information
We use personal information to:
- Respond to inquiries and provide services.
- Process and acknowledge donations.
- Manage volunteer applications and participation.
- Improve our website and outreach activities through analytics.
- Comply with legal, regulatory, and funding requirements.
We do not sell, rent, or trade your personal information.
3. Third-Party Services
MTH uses trusted third-party providers to process online donations and manage certain website features. These providers have their own privacy policies governing how they handle your information.
4. Children and Youth Volunteers
MTH may collect information from minors applying to volunteer, with the consent of a parent or guardian. We do not knowingly collect personal information from children under 13 without parental consent.
5. Retention of Information
Personal information is retained for at least one (1) year, or longer where required by law, contracts, or funder reporting obligations. After this period, information is securely destroyed or anonymized.
6. Safeguarding Your Information
We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure. This includes physical, electronic, and administrative safeguards.
7. Your Rights
Under PIPEDA, you have the right to:
- Access your personal information held by MTH.
- Request corrections to your information.
- Withdraw consent for certain uses, subject to legal or contractual restrictions.
8. Contact Us
If you have questions about this Privacy Policy, or wish to access or update your personal information, please contact us through our website at mthmilton.ca/contact
Milton Transitional Housing reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
